How To Save Voice Notes On WhatsApp Business

Voice notes have become an essential part of communication in the digital age, and they’re especially useful for companies using WhatsApp Business. Voice notes offer a quick and personal way to convey messages that text alone can’t achieve.

Let’s take a closer look at voice notes and some ways you could make the most of them on WhatsApp Business. We’ll discuss exactly how to save voice notes on Android and iPhone and how to share them on WhatsApp Business, plus some inspiration for businesses looking to incorporate voice notes into their business comms strategies.

What are voice notes?

Voice notes, also known as audio messages or voice memos, are short audio recordings sent through messaging apps like WhatsApp Messenger and WhatsApp Business. Voice notes allow users to communicate naturally and quickly, and can be helpful for capturing nuances in tone and emotion that text messages can’t always convey. For businesses, voice notes add a personal touch and can be a powerful tool to improve customer engagement, support and marketing.

How to save voice notes on WhatsApp

The process of saving voice notes is slightly different for Android devices or iPhones, but it’s quick and easy to do no matter which type of phone you have.

How to save voice notes on Android

Saving voice notes on Android involves a few straightforward steps. Here’s how you can do it:

1. Open File Manager. Most Android phones come with a file manager app. If not, you can download one from the Google Play Store.
2. Go to the internal storage or SD card (depending on where WhatsApp is installed) and find the WhatsApp folder.
3. Within the WhatsApp folder, go to the Media folder.
4. Inside the Media folder, you will find a subfolder named ‘WhatsApp Voice Notes’ or ‘WhatsApp Audio’. Here, all voice notes are stored.
5. Select the desired voice notes and copy or move them to a different location on your phone for safekeeping.

Alternatively, you can use third-party apps like MobileTrans to export these files to your computer or another device.

How to save voice notes on iPhone

For iPhone users, the process is slightly different but equally simple:

1. Open the chat containing the voice note that you want to save in WhatsApp.
2. Tap and hold the voice note until multiple options appear, then select Forward.
3. In the forwarding options, choose Save to Files. You can select a location within the Files app to save your voice note.
4. Open the Files app and navigate to the location where you saved the voice note to access it.

You can also use third-party applications or iTunes to transfer voice notes to your computer, if you prefer.

How to Share Voice Notes on WhatsApp Business

Sharing voice notes on WhatsApp Business is very similar to sharing on the standard WhatsApp app. Here’s how to share voice notes on the app:

1. Open the WhatsApp Business app on your phone.
2. Open the chat with the contact you want to send the voice note to.
3. Tap the microphone icon next to the text input field, hold to record your message, and release to send.
4. Alternatively, to share a saved voice note, tap the paperclip icon in the chat, choose Audio, and then select the voice note from your files.

What can you do with voice notes on WhatsApp Business?

Voice notes can be a versatile tool for small business owners. Here are some practical examples of how they can be used professionally:

Use voice notes to enhance customer support

Quickly address customer inquiries and provide detailed responses without typing out long messages. Voice notes can be very helpful for conveying a friendly or sympathetic tone when dealing with complaints or negative feedback. Using voice notes can help you to navigate sensitive topics or situations while building a strong relationship with your customer.

Use voice notes for promotional messages and announcements

Voice notes can be a fun and exciting way to create a buzz around promotions, sales periods or new product launches. If you are collaborating with a well-known influencer, celebrity or other personality who has a distinctive voice, a voice note could be a unique way to engage your customers and ramp up interest in your product or event.

Use voice notes for internal communication

In the age of remote working, strong bonds among co-workers is key. Voice notes offer a personal method of communication that’s more convenient than picking up the phone or scheduling in a Zoom call. Audio messages can be a great addition to your managerial strategy to help foster good communication within your team, especially if team members are spread out over different working locations.

Ask customers to send voice notes to collect feedback

Often, customers can be put off by lengthy questionnaires or having to type out detailed feedback, so you may not get as much depth in written responses as you would with voice feedback. Although audio feedback may require a little more processing from your team when compared to questionnaires, you could gain valuable insights into how your products and services are performing among your target demographic. To speed things up, you could consider using a transcribing tool like Otter®.

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