Table of Contents
Need to move your WhatsApp Business account across to a new phone? We’ve got you covered with this guide.
Let’s walk through the step-by-step process of how to transfer your WhatsApp Business account to a new phone, exactly which data you can move across, and how to make the entire process seamless, no matter what type of phone you’re moving to and from.
Why would I need to transfer WhatsApp Business?
There are several reasons why you might need to move your WhatsApp Business account and data over to a new device, including:
- Upgrading to a new phone.
- Losing or breaking your old phone.
- Changing jobs or roles where WhatsApp Business is key.
- Adding a new employee to manage your WhatsApp Business account.
- Selling your business and transferring management of your customer service platforms.
Whatever your reason, the goal is to get your WhatsApp Business account up and running on your new phone with as little hassle as possible.
How to transfer your WhatsApp Business app to a new phone
If you’re transferring your WhatsApp Business account between the same type of phone (e.g. Android to Android or iPhone to iPhone), you can move your entire chat history with ease. Before transferring, be sure to back up your chat history to avoid losing any important data.
How to manually backup your chat history on iPhone
- Open the WhatsApp app.
- Tap on Settings, then Chats, then Chat Backup.
- Select Back Up Now. This will create a backup on iCloud.
How to manually backup your chat history on Android
- Open the WhatsApp app.
- Tap on the menu (three dots icon), then Settings, then Chats, then Chat Backup.
- Select Back Up. This will create a backup of your account on your connected Google Drive.
Once you’ve backed up your data, you’re ready to start the transfer to your new phone.
Tip: For security reasons, when you try to change devices, WhatsApp may send you a notification on your old phone. This will ask if it is you who is trying to change devices. Simply confirm that you’re moving WhatsApp to a new phone.
Transferring WhatsApp between the same type of phone
Transferring from iPhone to iPhone or Android to Android
It’s easy to transfer your WhatsApp Business account between iPhone and iPhone, or Android and Android. Here’s how:
- Create a Backup of your WhatsApp Business account.
- Keep WhatsApp Business installed on your old device.
- Download the WhatsApp Business app on the new device, and verify using your business number.
- Wait to receive the push notification on your old device, which will contain a code. Enter this code on your new device.
- Your chats should transfer over automatically.
Tip: Your WhatsApp data will still be stored on your old phone unless you delete WhatsApp or reset the device.
How to transfer from iPhone to Android (Apple-to-Android)
Moving from an iPhone to an Android phone is now easier than ever, thanks to the built-in transfer tool in WhatsApp.
You can transfer your account information, profile photo, personal messages, individual chats, group chats, chat history, media and settings from an iPhone to an Android phone.
You won’t be able to transfer your call history, display name, status or peer-to-peer payment messages from iPhone to Android.
Here’s what you’ll need:
- A Samsung phone, Google Pixel, or a device running Android 12 or higher.
- A USB-C to Lightning cable.
- WhatsApp or WhatsApp Business installed and updated on both devices.
You’ll need to:
- Reset your Android phone or set it up as new.
- Connect your iPhone and Android phone using the USB-C to Lightning cable.
- Unlock your iPhone, and on the Android phone, follow the prompts to copy data from the iPhone.
- When prompted, scan the QR code using the iPhone camera to initiate WhatsApp data transfer.
- Once done, open WhatsApp on your Android phone. Your chat history will be ready for you.
Tip: Your WhatsApp data will still be stored on your old iPhone unless you delete WhatsApp or reset the device.
How to transfer from Android to iPhone (Android-to-Apple)
When switching from Android to iPhone, you can use Apple’s Move to iOS app to transfer your WhatsApp chats.
If wanted, the app can transfer a variety of data from your old phone to your new phone, including your WhatsApp messages and media. It can also be used to transfer your contacts, message history, camera photos and videos, photo albums, files and folders, accessibility settings, display settings, web bookmarks, mail accounts and calendars. Some free apps will also be moved across (if they are available both on Google Play and the App Store.
You’ll need to:
- Install the Move to iOS app on your Android device (after downloading the official app from the Google Play Store).
- Connect both devices to the same Wi-Fi network.
- Set up your iPhone as new or reset it to factory settings. During the set-up process, wait for the screen titled Transfer Your Apps & Data, and choose From Android.
- Open the Move to iOS app and follow the prompts. Enter the code displayed on the iPhone into your Android device.
- Select WhatsApp as the data to be transferred (you can select other data as desired).
- Download WhatsApp on your iPhone, verify your number, and your chat history will appear.
Tip: Visit the Apple website for additional information or support when using the Move to iOS app.
What to consider when transferring WhatsApp Business to a new phone
When you transfer your WhatsApp Business account to a new phone, you’ll be able to transfer most of the data in your WhatsApp Business account, but there are some exceptions.
What data can I transfer?
You can transfer your:
- Account information
- Profile photo
- Personal messages
- Individual chats
- Group chats
- Chat history
- Media
- Settings
What can’t I transfer?
You can’t transfer your:
- Call history
- Display name
- Status
- Peer-to-peer payment messages
What should I do before transferring my WhatsApp Business account?
Before transferring your WhatsApp Business account to a new phone, it’s important to create a full backup on your computer. This is especially important for businesses, who may rely on their WhatsApp Business data for customer communication, transaction and booking records. Losing this valuable data during a transfer could result in significant disruptions to both team operations and customer or client relationships.
By backing up your account to a computer, you’ll ensure that all your chats, media and settings are safely stored, even if something does go wrong during the transfer process.
Learn more about creating backups and why it’s essential for business continuity with our guide to WhatsApp backup essentials.
Running WhatsApp Business and WhatsApp Messenger on the same phone
Did you know you can run both WhatsApp Business and WhatsApp Messenger on the same device? All you’ll need is a second virtual phone number to register the Business account.
That’s where YourBusinessNumber comes in! We provide an easy solution to get a second number for your WhatsApp Business account. No more mixing personal and business messages – now, you can streamline your communications while staying super organised.
Get started with YourBusinessNumber today. We’ll get your new Whatsapp Business number sent over to you in minutes, so you can start reaping the rewards of this great messaging platform, without having to purchase an additional device.
Author:
George Lineker
Get A Virtual Number Now!
Receive your number for WhatsApp verification in just 3 clicks!
